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SERVICOM

SERVICOM is an acronym (Service Compact with All Nigerians).

All government Departments are now committed to SERVICOM PRINCIPLES, namely:

  • Affirmation of commitment to the service of Nigerian Nation;
  • Conviction that Nigeria can only realize its full potential if citizens receive prompt and efficient services from service providers (State);
  • Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement; and
  • Dedication to deliver quality services to which all citizens are entitled: in a timely, fair, honest, effective and transparent manner.

 Functions of the Unit include:

  1. To spearhead the Legal Aid Council’s service delivery initiative;
  2. To produce, review and monitor performance of Legal Aid Service Charter;
  3. To manage the Legal Aid Council’s Customer Relations Policy including providing opportunities for customer feedback;
  4. To institute a complaints’ procedure including a Grievance Redress Mechanism for LAC;
  5. To provide a comprehensive and effective training policy for frontline staff on Customer Relations and related matters;
  6. To disseminate best practices and other tips on service delivery improvement;
  7. To serve as the secretariat of LAC’s service delivery; and
  8. To serve as a link between LAC and SERVICOM Presidency.

The above-mentioned functions are carried out by the following:

  • The Nodal Officer who is the Head of the unit and reports directly to the Director General;
  • Charter desk officer;
  • Customer Relations/ Complaint Desk Office;
  • Service Improvement Desk Officer; and
  • Support Staff i.e. Reception, Data Processing Officer and Assistants.

Head of Unit – Mrs. Mariam Tijani Ibrahim (Assistant Director)

Email- servicomlac@yahoo.com, info@legalaidcouncil.gov.ng

Phone Number- 08057753377

LEGAL AID COUNCIL HEADQUARTERS:

No.22 Port Harcourt Crescent, off Gimbiya Street, Area 11, Garki Abuja, Nigeria Email: info@legalaidcouncil.gov.ng

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  • Director General Lac Advocate Maximum Punishment of Life Imprisonment for Convicts of Rape Offences December 8, 2021
  • SENATE HOLDS PUBLIC HEARING ON LEGAL AID COUNCIL ACT 2011 (AMENDMENT) BILL 2021 November 17, 2021
  • Lac Director General Host Force Order 20 Advisory Committee Meeting August 12, 2021
  • Edet Asuquo Oruk Discharged and Acquitted on the Offences of Armed Robbery and Assault Occasioning Harm July 19, 2021

Recent Posts

December 8, 2021 / Publications
Director General Lac Advocate Maximum Punishment of Life Imprisonment
November 17, 2021 / Publications
SENATE HOLDS PUBLIC HEARING ON LEGAL AID COUNCIL ACT 2011 (AMENDMENT)
August 12, 2021 / Publications
Lac Director General Host Force Order 20 Advisory Committee Meeting
July 19, 2021 / Publications
Edet Asuquo Oruk Discharged and Acquitted on the Offences of Armed Rob

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