SERVICOM

SERVICOM is an acronym (Service Compact with All Nigerians).

All government Departments are now committed to SERVICOM PRINCIPLES, namely:

Affirmation of commitment to the service of Nigerian Nation;
Conviction that Nigeria can only realize its full potential if citizens receive prompt and efficient services from service providers (State);
Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement; and
Dedication to deliver quality services to which all citizens are entitled: in a timely, fair, honest, effective and transparent manner.

Functions of the Unit include:

To spearhead the Legal Aid Council’s service delivery initiative;
To produce, review and monitor performance of Legal Aid Service Charter;
To manage the Legal Aid Council’s Customer Relations Policy including providing opportunities for customer feedback;
To institute a complaints’ procedure including a Grievance Redress Mechanism for LAC;
To provide a comprehensive and effective training policy for frontline staff on Customer Relations and related matters;
To disseminate best practices and other tips on service delivery improvement;
To serve as the secretariat of LAC’s service delivery; and
To serve as a link between LAC and SERVICOM Presidency.

The above-mentioned functions are carried out by the following:

The Nodal Officer who is the Head of the unit and reports directly to the Director General;
Charter desk officer;
Customer Relations/ Complaint Desk Office;
Service Improvement Desk Officer; and
Support Staff i.e. Reception, Data Processing Officer and Assistants.

Head of Unit – Mrs. Mariam Tijani Ibrahim (Assistant Director)

Email- servicomlac@yahoo.com, info@legalaidcouncil.gov.ng

Phone Number- 08057753377